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Time & Attendance System Support Programs
New England Time Solutions offers flexible support programs that can cover hardware, software, or both. 27/7 support and on-site support packages are also available to ensure system integrity at all times and provide the fastest support.
Fast Depot Service
As one of the largest time and attendance system integrators in the Northeast, New England Time Solutions stocks a large number of time clocks that can be shipped to you - overnight if required - if you need your existing time clock to be repaired.
- Avoid service disruption and payroll delays
- Receive the same model time clock or equivalent as a loaner
- Loaner time clocks can be shipped overnight if desired
- When appropriate, physical drop-offs or pick-ups can be arranged
- Your time clock is repaired in the meantime
Need repair services? Get fast time clock repair from New England Time Solutions.
Hardware Support Programs
Bronze Support
- Depot service
- Per-incident support services (shipping, time, and materials)
- $50 diagnostic charge (applied toward cost of repair)
Silver Support
- Depot service
- No diagnostic charge
- Shipping, parts, and labor included (excluding vandalism, acts of nature, power surges, and improper use of system)
Gold Support
- On-site service
- No diagnostic charge
- Shipping, parts, and labor included (excluding vandalism, acts of nature, power surges, and improper use of system)
- Expedited service; first priority
Software Support Programs
Bronze Support
- All customers receive Bronze Support
- Per-incident support services
- Client is billed for time and materials (as applicable)
Silver Support
- Unlimited telephone support during business hours
Gold Support
- Unlimited telephone support during business hours
- Re-training included
- Discounted on-site service
Platinum Support
- Unlimited telephone support
- Re-training included
- Free on-site service
- 24/7 telephone support
Contact us to learn more about our support packages.
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