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Support Programs

Time & Attendance System Support Programs

New England Time Solutions offers flexible support programs that can cover hardware, software, or both. 24/7 support and on-site support packages are also available to ensure system integrity at all times and provide the fastest support.

Fast Depot Service

As one of the largest time and attendance system integrators in the Northeast, New England Time Solutions stocks a large number of time clocks that can be shipped to you - overnight if required - if you need your existing time clock to be repaired.

  • Avoid service disruption and payroll delays
  • Receive the same model time clock or equivalent as a loaner
  • Loaner time clocks can be shipped overnight if desired
  • When appropriate, physical drop-offs or pick-ups can be arranged
  • Your time clock is repaired in the meantime

Need repair services? Get fast time clock repair from New England Time Solutions.

Hardware Support Programs

Bronze Support

  • Depot service
  • Per-incident support services (shipping, time, and materials)
  • $50 diagnostic charge (applied toward cost of repair)

Silver Support

  • Depot service
  • No diagnostic charge
  • Shipping, parts, and labor included (excluding vandalism, acts of nature, power surges, and improper use of system)

Gold Support

  • On-site service
  • No diagnostic charge
  • Shipping, parts, and labor included (excluding vandalism, acts of nature, power surges, and improper use of system)
  • Expedited service; first priority

Software Support Programs

Standard Support

  • All customers receive Bronze Support
  • Per-incident support services
  • Client is billed for time and materials (as applicable)

Contract Support

  • Unlimited telephone support during business hours
  • Low Cost Yearly Fee based on products supported

 

Contact us to learn more about our support packages.